Privacy Policy

Last updated: 1 August 2026

Connect Storage Systems Limited respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains what information we collect, why we use it, who we may share it with, how long we may retain it and the rights you have in relation to your personal information.

Who we are

Connect Storage Systems Limited is a company registered in England and Wales.

Company number: 04338372

Address:
Unit 36
Dawkins Road Industrial Estate
Poole
Dorset
BH15 4JD

Telephone: 01202 679000
Email: sales@connectstoragesystems.co.uk
ICO Registration Number: ZB464816

For data protection purposes, Connect Storage Systems Limited is the controller of personal information covered by this Privacy Notice.

Information we may collect

Depending upon how you interact with us, we may collect:

  • your name;

  • job title;

  • business or employer;

  • business address;

  • email address;

  • telephone number;

  • enquiry details;

  • project or site details;

  • correspondence;

  • quotation and order information;

  • account and payment information;

  • marketing preferences;

  • website usage information; and

  • other information you choose to provide to us.

How we obtain your information

We may receive information:

  • directly from you;

  • through our website;

  • by telephone;

  • by email;

  • during site visits;

  • through quotations and orders;

  • from your employer or colleagues;

  • from suppliers or commercial partners;

  • from publicly available business information; or

  • from other lawful sources.

Why we use your information

We may use personal information to:

  • respond to enquiries;

  • arrange site surveys;

  • provide quotations;

  • process orders;

  • supply products and services;

  • manage projects and installations;

  • provide inspection or maintenance services;

  • communicate with customers and suppliers;

  • administer accounts and payments;

  • provide customer support;

  • deal with complaints;

  • comply with legal and regulatory requirements;

  • maintain and improve our services;

  • protect our business and systems; and

  • provide relevant B2B marketing communications where legally permitted.

Our lawful bases

Depending upon the circumstances, we may rely upon:

  • performance of a contract;

  • steps taken at your request before entering into a contract;

  • compliance with legal obligations;

  • our legitimate business interests;

  • consent, where applicable; or

  • another lawful basis permitted by law.

Where we rely upon legitimate interests, we consider whether our interests are proportionate and whether they adversely affect your rights.

Marketing

We may provide relevant information about our products and services to business contacts where permitted by applicable data protection and electronic-marketing legislation.

You may object to direct marketing at any time by contacting us or using an unsubscribe facility provided with a marketing communication.

We will not sell your personal information to third parties.

Sharing personal information

Where necessary, we may share information with:

  • our employees;

  • suppliers and subcontractors;

  • installation and delivery providers;

  • professional advisers;

  • accountants;

  • insurers;

  • IT and software providers;

  • website and hosting providers;

  • payment providers;

  • government authorities;

  • regulators; and

  • law enforcement bodies.

We require organisations processing information on our behalf to handle it appropriately and securely.

International transfers

Some technology and service providers may process information outside the UK.

Where this occurs, we will take appropriate steps to ensure that legally required safeguards are in place.

How long we retain information

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet appropriate contractual, legal, accounting, regulatory and legitimate business requirements.

Different categories of information may therefore be kept for different periods.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

Security

We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No electronic system or transmission method can, however, be guaranteed to be completely secure.

Your data-protection rights

Depending upon the circumstances, you may have rights including:

  • access to your personal information;

  • correction of inaccurate information;

  • deletion of information in certain circumstances;

  • restriction of processing in certain circumstances;

  • objection to processing;

  • data portability where applicable; and

  • withdrawal of consent where we rely on consent.

You do not normally have to pay to exercise your rights.

To make a request, please contact us using the details above.

Data-protection complaints

If you are concerned about how we have handled your personal information, please contact us in the first instance:

Data Protection Lead
Connect Storage Systems Limited
sales@connectstoragesystems.co.uk

We will acknowledge data-protection complaints within 30 days and investigate and respond to them without undue delay.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO).

Further information is available from the ICO at www.ico.org.uk.

Cookies

Our website may use cookies and similar technologies.

Strictly necessary cookies may be used where required for the operation of the website.

Where consent is required for analytics, advertising or other optional cookies, those cookies should only be used in accordance with the choices you make through our cookie-management system.

Please see our Cookie Policy for further details.

Other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of websites operated by other organisations and recommend that you review their privacy information separately.

Changes to this notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, systems or applicable legislation.

The current version will be published on this website.